Privacy Policy

This Privacy Policy explains how Slotacasino collects, uses, stores and protects information when players visit the website, create an account, use casino services or contact support. We aim to handle personal information responsibly, transparently and only for legitimate business, legal and operational purposes.

Slotacasino operates under a Curaçao Gaming Authority licence, reference OGL/2024/589/0556, issued to GBL Solutions N.V., with player funds held in a dedicated separate bank account.

Information we may collect

When you use Slotacasino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on the services you use, the choices you make and the checks that may be required before or during your use of the site. We try to collect information that is relevant to these purposes and avoid collecting information that is not reasonably needed.

Account and personal details

Account information may include your name, date of birth, residential details, contact details, login information and other details submitted when you register or update your account. We may also record your preferences, communications with us and information relating to your use of available account features.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. These may include documents or details needed to complete customer checks. Verification information is handled for account security, anti-fraud measures, responsible operation of the service and compliance with applicable obligations.

Payments and transactions

We may record deposits, withdrawals, wagers, wins, losses, payment method details, transaction references and related account activity. Payment processing may involve external payment providers. We use transaction information to provide the requested service, maintain accurate records, investigate unusual activity, help resolve payment questions and meet relevant legal or compliance requirements. We do not need to retain complete payment credentials where those details are handled directly by a payment provider.

Technical, device and usage information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, referring pages, approximate location, access times and information about how pages or features are used. This information can help us maintain website security, understand performance, identify faults, prevent abuse and improve the player experience.

Communications

If you contact us, we may keep the information included in your message and our response. This can include support questions, account-related correspondence, complaints, requests and records of steps taken to assist you. Keeping communication records helps us provide consistent support, review issues and maintain an appropriate history of account interactions.

How we use information

Slotacasino may use personal information for the purposes described below. The specific information used will depend on the activity involved and the information available to us.

Create, operate and administer player accounts.
Provide casino services and process account activity, including deposits, withdrawals and other transactions.
Confirm identity, age and account ownership where checks are needed.
Detect, prevent and investigate fraud, money laundering, unauthorised access, collusion, abuse and other suspicious or unlawful activity.
Protect the security, availability and integrity of the website, systems, accounts and payment processes.
Provide customer support, respond to questions and resolve complaints or disputes.
Communicate with players about account matters, service notices, security issues, changes and other relevant information.
Send marketing communications where permitted and where the player has provided the required permission or has not opted out, as applicable.
Understand website usage, troubleshoot technical problems and improve features, content and services.
Meet legal, regulatory, accounting, tax, dispute resolution and other compliance responsibilities that apply to the service.
Establish, exercise or defend legal rights and protect the interests of players, Slotacasino and other people.

We may use automated tools or rule-based checks to identify unusual activity, security risks or information that requires review. Where appropriate, activity may be reviewed by authorised personnel. Players should provide accurate and current information because incomplete or incorrect details may affect account access, verification or support.

Marketing choices

Marketing messages may include information about services, features or other updates that may be relevant to players. You can withdraw consent to marketing or opt out of promotional communications by using an available unsubscribe option or by contacting support. Service and security messages may still be sent where they are necessary to operate or protect your account.

Sharing information

We may share relevant information with service providers that help operate the website and its services. These providers may support hosting, technology, identity and verification checks, payment processing, customer support, security, analytics, communications, fraud prevention or professional services. We expect information to be handled for the relevant service purpose and with appropriate safeguards.

Information may also be disclosed where necessary to comply with a legal request, court process or other lawful requirement, to protect safety or security, to investigate suspected wrongdoing, or to establish or defend a legal claim. We do not sell personal information as a general business practice. If business arrangements change, information may be transferred as reasonably necessary to continue operating the service, subject to appropriate handling requirements.

Cookies, storage and security

Cookies and similar technologies

Slotacasino may use cookies and similar technologies to remember settings, keep players signed in, support essential website functions, protect accounts, measure performance and understand how the website is used. Some cookies are necessary for the website to work correctly, while others help us improve features or make content and communications more relevant.

Players can manage or restrict cookies through their browser settings. Disabling or deleting cookies may affect sign-in, saved preferences, security features or the operation of some parts of the website. Browser controls may also allow you to delete existing cookies, block selected types or receive a notice before a cookie is stored.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure transmission methods and procedures for handling verification and support information.

No website, online account or electronic transmission can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential, sign out on shared devices and notify support if they suspect unauthorised access or unusual account activity. We may ask for information to confirm identity before discussing an account or completing a privacy request.

Storage and retention

Personal information may be stored by Slotacasino or by service providers supporting the website. Depending on the service involved, information may be processed or stored in locations outside Australia. Where this occurs, reasonable steps are taken to support appropriate handling and protection of the information.

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be deleted, anonymised or securely disposed of.

Your privacy choices and data requests

Players may ask about the personal information held in relation to their account and may request access to their data. You can also ask for inaccurate or incomplete information to be corrected, request deletion of your data where appropriate, or withdraw consent to marketing communications. Some requests may be subject to identity checks, legal requirements, security considerations or information that must be retained for a period required by law.

Access: ask what personal information we hold about you and, where appropriate, request a copy or explanation of that information.
Correction: tell us if your personal information is inaccurate, incomplete or out of date and ask us to update it.
Deletion: ask us to delete personal information where there is no continuing reason for us to keep it. Deletion may not be possible for records that must be retained.
Marketing consent: withdraw consent to marketing or ask us to stop promotional communications. This does not necessarily stop essential account, security or service messages.

To exercise these rights or ask a privacy question, contact support@slotacasinocasino.wtf. Please describe your request clearly and include enough information for us to understand the account or records involved. Do not send payment passwords or other unnecessary sensitive information in your message. We may request further details to verify your identity before responding.

We will consider privacy requests in a reasonable manner and respond as appropriate. If a request cannot be completed in full, we will explain the relevant limitation where possible. We may also keep a record of the request and our response to demonstrate how it was handled and to protect the security of personal information.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or relevant obligations. The latest version will be made available on the website. Players should review this page periodically, particularly before continuing to use the service after a significant change.